Privacy Policy

PRIVACY POLICY

Last Updated: 1/30/2026

This Privacy Policy explains how Black Hat Rentals LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website at www.blackhatrentals.com and when you contact us, request a quote, place an order, or reserve rental equipment through our site.

 

INFORMATION WE COLLECT

Information You Provide To Us

We may collect information you choose to provide, including:

• Name

• Email address

• Phone number

• Billing and delivery address

• Event date, event location, and event details you provide

• Messages you send through forms, email, or phone

• Account login details if you create an account on our website

• Any other information you choose to share with us

Payment Information

If you make a purchase or reservation, payments are processed by our third party payment processor, Stripe. We do not store your full payment card number. Stripe may collect and store your payment details according to its own privacy and security practices.

Reservation And Booking Information

We use Booqable to support reservations, inventory, and booking related services. Information you provide during the reservation process may be processed through Booqable to complete and manage your rental.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Device type and browser type

• IP address

• General location information (such as city and state)

• Pages viewed and time spent on pages

• Clicks, referring pages, and browsing patterns

• Cookies and similar technologies used to recognize your browser and improve site functionality

 

COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, pixels, tags, and similar technologies to:

• Keep the website working properly

• Remember preferences

• Understand how visitors use our site

• Measure marketing performance and website traffic

• Improve our services and customer experience

You can control cookies through your browser settings. If you disable cookies, parts of the website may not function as intended.

 

HOW WE USE YOUR INFORMATION

We may use information we collect to:

• Provide quotes, reservations, and rental services

• Confirm orders and communicate about your rental

• Coordinate delivery, pickup, and service details

• Respond to questions and customer support requests

• Send transactional messages such as confirmations and updates

• Improve our website, offerings, and customer experience

• Detect, prevent, and address technical issues or fraud

• Comply with legal obligations

• Send marketing communications if you opt in, and you can opt out at any time

MARKETING COMMUNICATIONS

If you opt in to receive marketing emails, you can unsubscribe at any time by:

• Using the unsubscribe link in an email

• Contacting us using the details below

We do not sell your personal information.

HOW WE SHARE YOUR INFORMATION

We may share your information with trusted service providers who help us operate our business, such as:

• Website hosting and website platform providers, including Shopify

• Reservation and inventory management software providers, including Booqable

• Payment processors, including Stripe

• Analytics providers that help us understand website usage, including Google Analytics

• Advertising partners that help us measure and improve marketing performance, including Google Ads

These providers are permitted to use your information only to perform services for us and for purposes consistent with this Privacy Policy.

We may also disclose information:

• If required by law, subpoena, or legal process

• To protect our rights, property, or safety, or the rights, property, or safety of others

• In connection with a business transaction such as a merger, acquisition, or sale of assets

DATA RETENTION

We keep personal information as long as needed to provide services, maintain business records, meet legal or tax requirements, resolve disputes, and enforce agreements. When information is no longer needed, we take reasonable steps to delete it or de identify it.

SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

CHILDREN’S PRIVACY

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us and we will take steps to delete it.

YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live, you may have rights related to your personal information, such as:

• Requesting access to the personal information we have about you

• Requesting corrections to inaccurate information

• Requesting deletion of certain information, subject to legal exceptions

• Opting out of certain marketing communications

To make a request, contact us using the details below. We may need to verify your identity before completing your request.

DO NOT TRACK SIGNALS

Some browsers offer a Do Not Track setting. Because there is no consistent industry standard for how to respond, we do not currently respond to Do Not Track signals.

THIRD PARTY LINKS

Our website may contain links to third party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Last Updated date. Your continued use of the website after changes are posted means you accept the updated policy.

CONTACT US

If you have questions about this Privacy Policy or how we handle personal information, contact us:

Black Hat Rentals LLC

Email: hello@blackhatrentals.com

Phone: 651-468-4533