FAQ
Your Questions About Event Rentals, Answered
Planning a party, wedding, or community event can come with a lot of questions. We are here to make it simple. Below are answers to the most common questions about bounce house rentals, tent rentals, delivery, and setup across Southern Minnesota.
1. What is the deposit amount and how does it work?
At time of reservation we require a deposit equal to 50 percent of the total rental charge. A credit card number must be on file to place an order and finalize your booking.
2. Can I cancel and get my deposit back?
Bounce house rentals may be canceled up to 72 hours before the event and your deposit will be refunded. Other items like tables, chairs, tents or coolers require at least 7 days notice. Canceling with less than 7 days notice means the 50 percent deposit will be forfeited.
3. Do you offer free delivery?
Yes. We include free delivery and pickup within 30 miles of Lonsdale Minnesota when your order meets the minimum rental amount. Delivery to other areas may include an additional fee.
4. What if my event is outdoors and the weather looks bad?
If weather is unsafe we may offer a reschedule or make an exception to the cancellation policy for bounce houses. We always prioritize safety and will work with you in uncertain conditions.
5. How long is my rental period?
Each rental includes setup the day before your event, the day of your event and pickup the day after. It’s designed to give you ease and flexibility without added worry.
6. Is setup included or do I need to set it up myself?
Our standard service includes delivery and pickup. Set up is included for the 50x20 tents. Setup service for all other products is available at checkout for an additional fee.
7. Are the bounce houses and equipment clean and safe?
Yes. We clean and sanitize every piece of equipment including bounce houses, tents, tables and chairs after each use to ensure safety and quality for every event.
8. Where do you deliver?
We serve Lonsdale and many cities within 30 miles including Lakeville, Northfield, Faribault, Burnsville, Prior Lake, Rosemount, New Prague, Elko New Market, Apple Valley and other surrounding areas in Southern Minnesota.
9. Can the bounce house be delivered the night before my event?
Yes. Unless the weather conditions make it unsafe, our standard rental includes delivery the day before your event and pick up the day after, giving you a full day of fun without the rush. Always unplug during storms or high winds for safety.
10. What if I want to change or cancel my order after booking?
For most equipment besides bounce houses you must cancel at least 7 days before the event. Changing or canceling late may result in forfeiture of your deposit. In some cases we may allow the deposit to be used as credit toward a future rental within 365 days.
11. What payment methods do you accept and when is full payment due?
We accept Visa, Discover, MasterCard, American Express and cash. Full payment is due before delivery or pickup. If payment is not made by the Wednesday before your event we will charge the card on file.
12. Can I rent just a bounce house or do I need a package?
You can rent individual items or choose from one of our curated packages. Packages offer the best value and make planning much easier.
13. Am I responsible if something gets damaged or missing?
Yes. You are responsible for rental equipment while it is in your care. Any damage, clean up or missing items may result in additional charges after final inspection. Please review the terms and conditions as well as your waiver.
14. What safety rules apply to bounce houses?
Follow all posted safety instructions. Remove shoes, belts and jewelry. No flips, wrestling, water, silly string or sticky substances. Always stake bounce houses properly and supervise children at all times.
15. How do I make sure my site is ready for delivery and setup?
Make sure the setup area is clear, dry and accessible before delivery. If your site is not ready at the scheduled time additional labor or delay fees may apply.
